This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Krak Platform. Please read the policies below to understand our guidelines.
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Emerging Evaraa does not accept cancellation requests for perishable items (like flowers, eatables, etc.). However, a refund or replacement can be initiated if the user establishes that the quality of the product delivered is not acceptable.
In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller or merchant listed on the Platform has checked and verified the issue at their own end.
This issue must be reported within 7 days of receipt of the products. In case you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after reviewing your complaint, will make an appropriate decision.
For complaints regarding products that come with a direct warranty from the manufacturers, please refer the issue directly to the respective manufacturer for replacement or support.
In case of any refunds approved by Emerging Evaraa, it will take up to 7 days for the refund to be processed and credited back to your account.